Traslados

What happens if my flight is delayed or arrives earlier than expected?

Delays or early arrivals may affect the pickup time, so customers might experience a brief wait.

What should I do if I can't find the driver?

Call us immediately using the phone number provided on your transfer voucher.

Can I modify my reservation?

Modifications need to be made at least 24 hours before the service date. Any request to change the pickup time for the return to the airport should be made by email up to 48 hours before departure.

Niños e Infantes

Do I need a child seat?

Yes, child seats are mandatory in the Dominican Republic. Solbus offers child seats for rent, or customers can bring their own.

Do infants travel for free?

Infants (0-23 months) can travel free of charge and without occupying a seat (one infant per adult)

Responsabilidad

What happens if there is a mechanical problem during the transfer?

Solbus handles unexpected events quickly and efficiently without the need for an additional refund, especially if the problem is resolved immediately.

What happens if I don't show up at the pick-up time?

If you do not show up at the agreed pick-up point at the scheduled time, it will be considered a no-show and there will be no refund.

Pagos y Cancelaciones

What payment methods do you accept?

Solbus accept payments via PayPal and credit cards, including MasterCard, Visa, and American Express.

What is the cancellation policy?

Cancellations made more than 48 hours in advance: 100% refund. Cancellations made less than 24 hours in advance: no refund will be given. No shows: 100% of the service fee will be charged.

How are refunds processed?

Refunds are processed to the same credit card used for the reservation and may take between 10 to 15 business days.

Reservas

What information do I need to provide to make a reservation?

You need to provide accurate information about the passengers and flight details. Identification will be required for identity verification.

How can I make a reservation?

Reservations can be made via email or Solbus website. Reservations are not accepted by phone or text message.

Could I make a reservation for multiple people?

Yes, you could make a reservation for multiple people. Just ensure you provide accurate information for each passenger, including their names and any required identification details.

Contacto y Quejas

How can I contact Solbus if I have a complaint?

Complaints should be immediately reported Solbus Customer Service using the number provided in the booking confirmation. They can also be sent by email to info@solbusdominicana.com within 28 days of the return date.

Equipaje

How much luggage can I bring?

Each passenger is allowed to bring one suitcase and one carry-on bag. Customers are responsible for their luggage and must ensure not to leave anything in the vehicle.